Samsung is well aware of the fact that the company's futures lies in the hands of customers, thus customer satisfaction considered in all matters. Samsung, not to mention state-of-the art products, stresses providing quality service that customers need, judging it from the customer's view of point.

Samsung, striving to be No1 company for customer satisfaction on the occasion of the new millenium, has adopted a new corporate motto: "samsung Cares"

The new Service motto conveys Samsung's desire to make customer feel that they are valuable and cared through the best quality Service Samsung provides.Samsung's new Service Motto aims at strenghtening Service competitiveness by bringing all service related employees' attitudes and behaviours in line with how Samsung wants its Services to be perceived by customers.

Service Activities

• 24 Hour Service: - Repair within 24 Hours after receipt of the unit(s) not working.
• Home Service: - Send qualified service Team to customer's home for solving the problem the customer faces.
• Eid Service: - Provide continous Service during Eid Holidays.
• Free Round Service: - Provide Special Service with free Spare Parts & Labor during certain period of the year(Kingdom Wide).
• Loan unit : - Provide laon Unit on a temporary basis until the unit is repaired.
• Before Service: - Provide regular check-up in advance for industrial sector such as hopitals, hotels, Flats and schools,etc…
• Toll Free Service: - Customer can directly get Service support using Toll-Free telephone 800-2440243 -Also using e-mail: service@umg.com.sa
• International Warranty: - For all products purchased in the Kingdom of Saudi Arabia, International warranty is given WorldWide.

Service Center Locations

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